Customer Support Engineer – Sofia, Bulgaria

We are looking for a Customer Support Engineer who will be part of our Support team and provide technical help and remote troubleshooting to our international customers.


  • Communicating and responding to customer support requests and needs directly via emails, phone calls, and web communication;
  • Provide customers with troubleshooting and upgrade instructions;
  • Collaborate on cross-team and cross-product technical issues resolutions;
  • Work with subject matter experts to resolve complex issues;
  • Final System Configuration and On-site Installations.


  • University degree in Electronics, Power electronics, Electrical engineering, Mechanical Engineering;
  • Experience in similar positions, tests, remote troubleshooting, and doing tech support (1st or 2nd level);
  • Good problem-solving skills;
  • Very good communications skills;
  • Fluent English, both spoken and written;
  • Strong analytical skills;
  • Possibility for business trips abroad.


  • Make a difference: Be part of a growing company;
  • Competitive compensation package;
  • Food vouchers;
  • Additional medical insurance;
  • Yearly performance bonuses;
  • Referral bonus;
  • Professional office environment;
  • Free parking;
  • Opportunity for career growth in an international company;
  • Training and onboarding;

If you are interested in this position – submit your application in the form below

Applications will be processed in confidentiality. Only short-listed applicants will be contacted.
The submission of personal data is voluntary, it is processed used in the recruitment process, and safe-keeping will be in compliance with the provisions of the Law for the protection of personal data.

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